How do I order online?

On our website, browse our full range of vehicles, then use the online configurator to choose your model, colour, engine, interior, and any extras you’d like.

You can also view our latest offers and personalise your finance — adjusting the term length, mileage, and deposit to suit your budget.

At the moment, online orders are available with Personal Contract Purchase (PCP) through Stellantis Financial Services UK, our official finance partner. If you’re interested in other finance options, your local Citroën Retailer will be happy to help.

Once you’ve chosen your car and tailored your offer, you can: continue and place your order online,  save it and come back later or request help, and we’ll be in touch.

If you choose to order online, the process takes around 20–30 minutes. To get started, you’ll need: Your driving license, bank details, employment information (if submitting a finance application)

And if you need a hand at any point, we’re here to help — by phone, email, or live chat.

I have a question about Ordering Online, who can help me?

Our online Concierge Team are available to support – find more details here or find details of your local retailer here.

What finance options are available online?

PCP (Personal Contract Purchase) is currently the only available finance option on this website.

Other finance options are available but currently only through our network of Citroën retailers.

What is PCP finance?

PCP means Personal Contract Purchase and is a way of financing a vehicle purchase.

With Personal Contract Purchase (PCP), you can purchase your vehicle with a deposit, monthly payments and, if you wish to own the vehicle at the end, a balloon payment (also know as the Guaranteed Future Value). Since you won’t have to pay for part of the car until the end of the contract, this gives you additional flexibility. 

I currently own a car. Can I use it as a part exchange?

Yes — if you already own a car, you can use it as part exchange towards your new Citroën.

On our website, you can get an estimated valuation for your current vehicle to give you a rough idea of what it might be worth.

For a firm valuation, simply contact your local Citroën Retailer. They’ll inspect your car and provide a confirmed offer.

If I order online, how long it will take for me to get my new car?

When you order online, we’ll show you an estimated lead time based on the car you have chosen. 

If you need a very quick delivery, please contact us and we can explain what vehicles are currently available. Or you can always contact our network of Citroën retailers.

What happens if I want to make a change to my online order?

Our online Concierge Team are available to support – find more details here or find details of your local retailer here.

Or contact your selected retailer directly.

How do I find my local Citroën Retailer?

You can find the contact details of your nearest Citroën Retailer on the Online Store Locator as you progress through your online order.

Or, you can find them directly by clicking here.

Who is supplying my new vehicle?

Please see the Citroën store Terms and Conditions here at the bottom of the page that will explain the roles of the different partners in the order online process. But your order will be placed with your preferred Citroën retailer.

How to use a promo code?

To use a promo code, on Citroën Store, simply pick the model and trim that you're interested in, personalise it the way you like and then go to the Order Summary page by clicking Continue. On the Order Summary page, you'll see a box labelled ADD A PROMO CODE. Simply add the code you've been given into this box and then click on the Apply button to receive the discount.

Note - only one valid Promo Code can be applied to an Order.