COOKIES POLICY
This page explains what you need to know about how we use cookies on our websites (Citroën.co.uk, info.citroën.co.uk and Citroën UK dealer websites), and how to choose to manage or remove them if you wish to do so.
What are ‘cookies’?
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse our website, you are agreeing to our use of cookies. During your visit to our website, cookies may be installed automatically on your Internet Browser.
Cookies are a small file of letters and numbers that are stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive, which includes: - the name of the server that wrote it; - usually, an identifier in the form of a unique number; and - possibly, an expiry date. This information is stored on your computer in a simple text file which a server accesses to read and write information. A cookie must be associated with a single domain name (that of the server which placed it) so that only a request from the same server may access it. The cookies are files sent to your hard disc to help you navigate around the website and to produce visit statistics or show personalised advertisements based on your browsing. These cookies do not, in any circumstances, contain personal information. You can deactivate the sending of cookies by changing the settings of your internet browser. Each browser works in a different way. Cookie settings will typically be found in ‘options’ or ‘preferences’ menu of your browser, and you can use the ‘Help’ option in your browser for more details.
For the best possible experience of our website, we strongly recommend that you leave cookies on.
Cookies are a small file of letters and numbers that are stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive, which includes: - the name of the server that wrote it; - usually, an identifier in the form of a unique number; and - possibly, an expiry date. This information is stored on your computer in a simple text file which a server accesses to read and write information. A cookie must be associated with a single domain name (that of the server which placed it) so that only a request from the same server may access it. The cookies are files sent to your hard disc to help you navigate around the website and to produce visit statistics or show personalised advertisements based on your browsing. These cookies do not, in any circumstances, contain personal information. You can deactivate the sending of cookies by changing the settings of your internet browser. Each browser works in a different way. Cookie settings will typically be found in ‘options’ or ‘preferences’ menu of your browser, and you can use the ‘Help’ option in your browser for more details.
For the best possible experience of our website, we strongly recommend that you leave cookies on.
THE DIFFERENT TYPES OF COOKIES WE USE
The cookies on our websites are used in various different ways:
1. Anonymous cookies for assessing the number of visits to and the use of the online service.
The ‘visit statistics’ cookies are used to assess the website's audience (the number of visits, the average time spent by visitors, the items clicked on, etc.). The aim of these cookies is to continuously improve our website to ensure that it fulfils your requirements. The analytical cookies are strictly anonymous and do not, in any circumstances, permit identification of the visitor to the website or the collection of any personal data (e.g. name and address).
2. Connection information memorisation cookies
Some of our websites allow you to connect and enter identification information (e.g. your customer account on MyCitroën.co.uk). These cookies are used, for example, to remember your account or your access to a particular service and are required for those operations.
3. Third party cookies (advertising)
Most of Citroën's internet advertising is displayed on third party websites and put in place by a third party (an advertising agency for example). These third parties use their own cookies to analyse how many people have seen and/or clicked on an advertising banner. The cookies placed by third parties are based on the cookies policies of the companies which place them and we do not have access to read or create these cookies.
4. Other third party cookies
Citroën UK uses other third party cookies to analyse your journey around our websites and suggest a brochure request or a test drive request where necessary, for example. These cookies are sent by us or by our technical service providers to assess who accesses the content and sections of our website, in order to evaluate them and improve their organisation. Where applicable, these cookies also detect navigation problems and so allow us to make our services easier to use. These cookies only produce anonymous statistics and the number of visits, and do not include any personal data. These cookies will also be used to personalise our websites according to the anonymous data collected from our different websites. The service life of these assessment cookies does not exceed 90 days.
5. Flash Cookies
The website uses Adobe Flash Player to present some of our content on Citroën.co.uk. In order to improve your user experience, local shared object cookies (or ‘flash’ cookies as they are commonly known) are used to provide certain functions. These flash cookies cannot be managed in your internet browser - they are managed in the Adobe flash player software. The Adobe website provides explanations about the cookies used and how to disable them here: http://www.adobe.com/products/flashplayer/security. Please be aware that restricting the use of flash cookies may affect the features available to you where flash cookies are used.
Cookies used by Citroën
Below is a list of the main cookies used on Citroën.co.uk and its sub-domains such as info.citroën.co.uk, MyCitroën.co.uk and Citroën UK dealer websites:
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Performance
|
| Partner | Cookie | Term | Description |
| Crazy egg | - | - | Use Crazy Egg to see what's hot and what's not, and to know what your web visitors are doing with tools, such as heatmaps, recordings, A/B testing & more. |
| Google Analytics |
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- | These cookies are used by Google Analytics to measure the performance of our platform. Google Analytics identifies every user on the website and saves information such as session duration and pages viewed. Personal data used for profiling might be combined with information from other Google services and be processed or stored outside of the European Union, including the USA. |
| Hotjar | - | - | Hotjar is a powerful tool that reveals the online behavior and voice of your users. By combining both Analysis and Feedback tools, Hotjar gives you the ‘big picture’ of how to improve your site's user experience and performance/conversion rates. |
| Krux | - | - | Salesforce DMP helps more than 200 leading marketers and media companies deliver more relevant, thus more valuable, consumer experiences by capturing, unifying, and activating data signatures across every device (desktop, mobile, tablet, set-top) and every channel (display, social, search, video), in real time. E |
| Sophus | - | - | We help our clients understand the present so they can create their future. We unify consumer behaviour throughout the digital journey. Because of this unique capability, we’re able to deliver trusted, independent metrics as well as experiences that are richer, more interactive and more engaging than ever before. |
| Usabilla | - | - | At Usabilla, we believe in the power of continuous, visual live user feedback. We develop online tools that help our clients test, measure, and improve both the usability and the UX of their websites. |
| Glassbox | - | - | Glassbox is a digital experience platform that captures, visualizes and analyses billions of digital journeys. The VOC feature enables website surveys which allow us to gain insights to our customers' opinions and experiences when using our digital services. |
| YEXT | Yext click tracking pixel | - | Analytics/Understanding the clicks made by website visitors when interacting with the Yext search experience during their session / visit to our website |
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Advertising
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| [m]Platform | - | 13m | This GroupM platform will improve advertisers' ability to use audience-defining insights from hundreds of data sources to find and communicate with their consumers across all media. [m]PLATFORM makes it possible for media planners at GroupM agencies to use the most detailed consumer data to achieve results for their clients. |
| Amazon | - | - | Amazon is a DSP managed by GroupM Trading Desk. Amazon is not getting any personal data. Only put conversion pixel to count conversions. Also exist the possibility to implement retargeting pixels. Amazon put cookies to the PSA users to choose the best ads based in their navgation into of the PSA webpage and count conversions to statistics proposes |
| Bing | - | - | These cookies will measure clicks and actions / conversions on this website to optimize advertising campaigns. These online advertisement tracking cookies show you relevant online advertisements based on what you have viewed, what you have clicked on and which website pages you have visited. |
| Campaign Manager | - | - | Campaign Manager is a web-based ad management system for advertisers and agencies. It helps you manage your digital campaigns across websites and mobile. This includes a robust set of features for ad serving, targeting, verification, and reporting. |
| Dynamic Yield | _dy_c_exps, _dycnst, _dycst, _dy_geo, _dyjsession, _dy_lu_ses, _dy_df_geo, _dy_toffset, _dy_soct, _dyfs, _dyid, ,_dy_ses_load_seq, dy_fs_page, _dy_csc_ses | 13months | Dynamic Yield only collects data which may be used to analyze user behavior and to provide personalized experiences. Dynamic Yield does not combine any customer collected data with data collected from other customers, does not determine the purpose of processing, and does not share data with third parties except where required to by law. |
| Glance | - | - | - |
| Google Ads | - | - | Google Ads is Google's advertising system in which advertisers bid on certain keywords in order for their clickable ads to appear in Google's search results. Since advertisers have to pay for these clicks, this is how Google makes money from search. Online ad tracking cookies will track engagement with campaigns and show you relevant online advertising based on what you have viewed and clicked, as well as pages of our website that you have visited |
| Ignition One | - | - | The IgnitionOne Customer Intelligence Platform processes real-time customer data to enable personalized engagement across your marketing channels. |
| Ozone | - | - | The Ozone Project is the UK's leading High Attention digital advertising environment. Ozone Financial Technology Limited uses Cookies to improve your experience of using the Website and to improve our range of products and services. Ozone Financial Technology Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law. |
| Salesforce | - | - | - |
| Treasure Data | _td_global, _td | 400 days | Treasure Data is a customer data platform that uses cookies to differentiate requests from different browsers and to store helpful information that an application can use later. They are also be used to associate browsing information to customer records. In particular, it uses cookies to anonymously define new visitors, help analyze clickstream data, and track historical activity on the website |
| Verizon Media | - | - | A media and advertising subsidiary of the American telecommunications group Verizon, Verizon Media is the result of the merger of Yahoo and AOL and of a partnership with Microsoft. |
| Xaxis | - | - | Xaxis is The Outcome Media Company. It combines advanced artificial intelligence with proprietary data and proven expertise to optimize programmatic media investments and achieve improved, verifiable results for its clients. Xaxis offers managed programmatic services in 47 markets including North America, Europe, Asia Pacific, Latin America, the Middle East, and Africa. |
| Psyma | Psyma_participation | 30 days | The cookie prevents multiple survey invitations within 30 days. Additionally allows us to carry out market research. |
| Epsilon | DotomiStatus | 5 Years | Used to honor device-level opt-out preferences. Cookie Placed for Epsilon for the below purposes. More information is available https://legal.epsilon.com/eu/privacy-policy - Storing and/or access information on a device; - Selecting basic Ads; - Creating a Personalised Ads profile; - Selecting Personalised Ads - Creating a personalised content profile - Selecting personalised content - Measuring ad performance - Applying market research to generate audience insights; - Developing and improving products - Ensuring security, preventing fraud and debugging - Technically delivering Ads or content You can withdraw your consent directly with Epsilon at any time by following this link: https://legal.epsilon.com/dsr/ |
| Epsilon | DotomiSync | 12 Months | Used to identify which sync pixels we set on users via registration tags. Cookie Placed for Epsilon for the below purposes. More information is available https://legal.epsilon.com/eu/privacy-policy - Storing and/or access information on a device; - Selecting basic Ads; - Creating a Personalised Ads profile; - Selecting Personalised Ads - Creating a personalised content profile - Selecting personalised content - Measuring ad performance - Applying market research to generate audience insights; - Developing and improving products - Ensuring security, preventing fraud and debugging - Technically delivering Ads or content You can withdraw your consent directly with Epsilon at any time by following this link: https://legal.epsilon.com/dsr/ |
| Epsilon | DotomiTest | 1 Day | “Test”, used to check the browser’s ability to accept third party cookies. Cookie Placed for Epsilon for the below purposes. More information is available https://legal.epsilon.com/eu/privacy-policy - Storing and/or access information on a device; - Selecting basic Ads; - Creating a Personalised Ads profile; - Selecting Personalised Ads - Creating a personalised content profile - Selecting personalised content - Measuring ad performance - Applying market research to generate audience insights; - Developing and improving products - Ensuring security, preventing fraud and debugging - Technically delivering Ads or content You can withdraw your consent directly with Epsilon at any time by following this link: https://legal.epsilon.com/dsr/ |
| Epsilon | DotomiTestSession | Session | TestSession”, used to ensure only one DotomiTest cookie is set per session to check browser’s ability to accept cookies. Cookie Placed for Epsilon for the below purposes. More information is available https://legal.epsilon.com/eu/privacy-policy. - Storing and/or access information on a device; - Selecting basic Ads; - Creating a Personalised Ads profile; - Selecting Personalised Ads - Creating a personalised content profile - Selecting personalised content - Measuring ad performance - Applying market research to generate audience insights; - Developing and improving products - Ensuring security, preventing fraud and debugging - Technically delivering Ads or content You can withdraw your consent directly with Epsilon at any time by following this link: https://legal.epsilon.com/dsr/ |
| Epsilon | dtm_consent | 13 Months | GDPR/ePrivacy consent grant solicited from user. Cookie Placed for Epsilon for the below purposes. More information is available https://legal.epsilon.com/eu/privacy-policy - Storing and/or access information on a device; - Selecting basic Ads; - Creating a Personalised Ads profile; - Selecting Personalised Ads - Creating a personalised content profile - Selecting personalised content - Measuring ad performance - Applying market research to generate audience insights; - Developing and improving products - Ensuring security, preventing fraud and debugging - Technically delivering Ads or content You can withdraw your consent directly with Epsilon at any time by following this link: https://legal.epsilon.com/dsr/ |
| Epsilon | dtm_token | 13 Months | Manage cookie level profile, freq. cap, retargeting. Cookie Placed for Epsilon for the below purposes. More information is available https://legal.epsilon.com/eu/privacy-policy - Storing and/or access information on a device; - Selecting basic Ads; - Creating a Personalised Ads profile; - Selecting Personalised Ads - Creating a personalised content profile - Selecting personalised content - Measuring ad performance - Applying market research to generate audience insights; - Developing and improving products - Ensuring security, preventing fraud and debugging - Technically delivering Ads or content You can withdraw your consent directly with Epsilon at any time by following this link: https://legal.epsilon.com/dsr/ |
| Epsilon | dtm_token_sc | 13 Months | Epsilon cookie set via headers on registration tags.. Cookie Placed for Epsilon for the below purposes. More information is available https://legal.epsilon.com/eu/privacy-policy - Storing and/or access information on a device; - Selecting basic Ads; - Creating a Personalised Ads profile; - Selecting Personalised Ads - Creating a personalised content profile - Selecting personalised content - Measuring ad performance - Applying market research to generate audience insights; - Developing and improving products - Ensuring security, preventing fraud and debugging - Technically delivering Ads or content You can withdraw your consent directly with Epsilon at any time by following this link: https://legal.epsilon.com/dsr/ |
| Epsilon | dtm_user_id | 13 Months | Used to identify users registration. Cookie Placed for Epsilon for the below purposes. More information is available https://legal.epsilon.com/eu/privacy-policy - Storing and/or access information on a device; - Selecting basic Ads; - Creating a Personalised Ads profile; - Selecting Personalised Ads - Creating a personalised content profile - Selecting personalised content - Measuring ad performance - Applying market research to generate audience insights; - Developing and improving products - Ensuring security, preventing fraud and debugging - Technically delivering Ads or content You can withdraw your consent directly with Epsilon at any time by following this link: https://legal.epsilon.com/dsr/ |
| Epsilon | dtm_user_id sc | 13 Months | Used to identify users registration. Cookie Placed for Epsilon for the below purposes. More information is available https://legal.epsilon.com/eu/privacy-policy - Storing and/or access information on a device; - Selecting basic Ads; - Creating a Personalised Ads profile; - Selecting Personalised Ads - Creating a personalised content profile - Selecting personalised content - Measuring ad performance - Applying market research to generate audience insights; - Developing and improving products - Ensuring security, preventing fraud and debugging - Technically delivering Ads or content You can withdraw your consent directly with Epsilon at any time by following this link: https://legal.epsilon.com/dsr/ |
Third-party cookies used by Citroën
Below is a list of the main cookies used on Citroën.co.uk and its sub-domains such as info.citroën.co.uk, MyCitroën.co.uk and Citroën UK dealer websites:
|
Comfort
|
| - | 13 Months | LinkedIn, a professional networking site, allows its members to create business connections, search for jobs, and find potential clients. | |
| - | 13 Months | Twitter is an American microblogging and social networking service on which users post and interact with messages known as tweets . | |
| TikTok | Pageview | 1yr | TikTok is a video-focused social networking platform |
Personalised advertising: how does it work?
Cookies are placed on your computer in a special folder and depending on the webpages that you visit, they can memorise:
• The webpages that you have visited recently
• The products that you are interested in
• The information system (language, country, operating system, browser, etc.) in order to optimise the display during your next visit to our websites.
• The webpages that you have visited recently
• The products that you are interested in
• The information system (language, country, operating system, browser, etc.) in order to optimise the display during your next visit to our websites.
Citroën personalised advertising
The CentralTag service appointed by Citroën allows visitors to receive advertising personalised in accordance with their most recent browsing actions (for example, interest shown in a vehicle while browsing the Citroën websites: including www.citroen.co.uk, http://configurer.citroen.co.uk/, or www.citroencarstore.co.uk).
If you no longer wish to see these personalised advertisements then you can deactivate this personalisation here: http://www.centraltag.com/commercial/policy/citroen.action
As CentralTag is a member of the NAI (Network Advertising Initiative), you can also unsubscribe on the website: http://www.networkadvertising.org/
If you do not want our website to collect the Krux third party cookies: you can deactivate these cookies on www.youronlinechoices.com
Visit the website www.youronlinechoices.com to find out more about online behavioural advertising and to see the blocking options for other companies which are members of the IAB.
Please note that advertisements will still be displayed when you are on the internet, but they will no longer be based on your areas of interest
If you no longer wish to see these personalised advertisements then you can deactivate this personalisation here: http://www.centraltag.com/commercial/policy/citroen.action
As CentralTag is a member of the NAI (Network Advertising Initiative), you can also unsubscribe on the website: http://www.networkadvertising.org/
If you do not want our website to collect the Krux third party cookies: you can deactivate these cookies on www.youronlinechoices.com
Visit the website www.youronlinechoices.com to find out more about online behavioural advertising and to see the blocking options for other companies which are members of the IAB.
Please note that advertisements will still be displayed when you are on the internet, but they will no longer be based on your areas of interest